Refund & Return Policy
- Faulty Product: If the product has a manufacturing defect.
- Wrong Item Sent: If we send you the wrong garment, color or size.
Oops! Somewhere along the way you might have made a mistake. If any of the following occur, its up to you to sort things out and unfortunately we cannot replace or refund your item.
- Ordered Wrong Size or Wrong Product: You ordered wrong size.
- Incorrectly Provided Address: If you made an error in the address.
Items received that are defective or damaged will be replaced with the same item free of charge.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered.
Favored Goods is not responsible for orders not received due to incorrect shipping addresses entered by the customer at time of purchase.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Personal Care and Health and Beauty Products are FINAL SALE only - No Refunds or Returns permitted.
To request a refund, please email your request to email@example.com. In your email the following information MUST be included:
- a receipt or proof of purchase
- an explanation in detail why you require a refund including pictures if the item is defective.
- a phone number where you can be reached if require further information about the item.
Refunds will NOT be granted for the following items:
- Any item not in its original condition, is damaged due to misuse or missing parts from the original condition for reasons not due to manufacturing error.
- Any item that is returned more than 15 days after delivery.
Once we have received sufficient information to complete the return, we will provide our return shipping address by email to the original purchaser. Your item will be inspected by Favored Goods once received to confirm the validity of the claim. A refund will only be granted after the inspection is completed.
Please do not send your item back to the manufacturer. They will not provide a refund.
To return your product, please email firstname.lastname@example.org and we will provide instructions on completing your return. Our return shipping address will be provided at this time.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*** We highly recommend that you consider using a trackable shipping service or purchasing shipping insurance. Due to external circumstances beyond our control, we cannot guarantee that we will receive your returned item. ***
Once your return is received and inspected by Favored Goods, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
Exchanges are not permitted. Items that are received that are found to be defective or damaged will be replaced free of charge.